Ticket format and how to find zo2, template version number on site

Introduction


Ladies and Gentlement, sometime we received your ticket on our helpdesk when you have a problem with our Zo2 System, ZT templates and ZT extensions. But your ticket ussually very not clear about your site information like Joomla!, Zo2, ZT Template and ZT extension version number which you used. It maybe you don’t know how to find it yet. So feel free with it, on this our tutorial we will guide you how to!

1. Ticket Format


When your site has any problems please do these things first

Quick check: (Test it by yourself)

  • Switched back to default Joomla! template to make sure the problems come from Zo2, ZT template, ZT extension or not.
  • Turn off 3rd extensions to make sure your site don’t have any conflicts ( mostly with system / content plugins )
  • Ask hosting provider for server side issue. Maybe you need provide php error_logs and / or apache logs for them

Before ask for our support:

  • Backup your site. You can use Akeeba or CPanel back up.
  • Provide your backend admin user/password & CPanel account access.

Title: Short word about problem …

Description:

- Short description about problem

Information:

- Reproduce steps
- Joomla version
- Template version
- Zo2 version
- ZT extensions version
- Is it happens before you do something ?

Here is a right ticket example :

ticket-format

2. Site information


2. 1. Zo2 and ZT Template version number

  • Login to backend with your super administrator account
  • Click into Extensions menu and choose Extension Manager

zo2-version-1

  • Click into the Manage at the left side

zo2-version-2

  • Type Zo2 into the textbox -> click Search button

zo2-version-3

  • Now you will see the information of our Zo2 system version like this image below

zo2-version-4

2. 2. ZT extention version number

  • Login to backend with your super administrator account
  • Click into Extensions menu and choose Extension Manager

zo2-version-1

  • Click into the Manage at the left

zo2-version-2

  • Type ZT into the textbox -> click Search button

zt-extension-version-3

  • Now you will see the information of ZT extension version like this image below

zt-extension-version-4